Airline Passengers File Lawsuit for Falsely Assigning Seats that Do Not Exist
In a recent development, a group of passengers has taken legal action against United Airlines and Delta Air Lines, alleging deceptive practices in the sale of "window seats without windows." The lawsuits, filed in federal courts this week, claim that the airlines misled travelers by charging extra for seats that did not offer the advertised view.
At the heart of the matter is the practice of selling "window seats without windows" as a premium option. The litigation argues that these seats, situated next to the fuselage wall on commercial aircraft, were marketed and priced as desirable options, but some of these seats were positioned against a blank fuselage wall, offering no window view whatsoever.
The plaintiffs, who paid premiums of $20 to $75 per seat for seats advertised as having windows, only discovered after boarding that there was no window at all. This, they argue, constitutes false advertising and unjust enrichment.
The lawsuits demand millions in damages for over a million affected customers each, asserting that the airlines failed to disclose the lack of windows during booking, unlike competitors like Alaska Airlines and American Airlines who mark such seats clearly.
The complaint centers on the transparency of seat maps and customer disclosures provided by the airlines. The litigation alleges that the airlines did not clearly indicate that some "window seats" did not have actual windows, leading to confusion and disappointment for unsuspecting passengers.
Travel experts advise passengers to check third-party seat review sites like SeatGuru before paying extra for a seat. This practice can help passengers make informed decisions and avoid potential disappointments.
The lawsuits against United Airlines and Delta Air Lines continue to focus on the transparency of seat assignments and customer disclosures. The attorneys representing the plaintiffs describe the practice as "deceptive" and "unlawful."
It is important to note that the practice of selling "window seats without windows" is not standard within the industry. Other carriers like American Airlines identify seats without windows, ensuring that passengers are aware of what they are purchasing.
This development comes as a reminder for airlines to maintain transparency in their seat assignments and customer disclosures. As travelers, it is crucial to be vigilant and make informed decisions when booking our flights.
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