Autonomous governance: Not a foreseeable concept for tomorrow, but a required and achievable reality for today
The Salesforce World Tour D.C. event recently brought together industry leaders and government officials to discuss the future of digital government. One of the key announcements made at the event was the introduction of a new generation of public sector support, named Agentforce.
According to Salesforce research, 75% of people believe government services should match those available from the private sector. In line with this, Agentforce is designed to extend capacity and deliver around-the-clock service, powered by data, trust, and human-centered AI.
The autonomous agents that make up Agentforce are intended to work alongside employees, helping to streamline processes and improve service delivery. The government officials involved in Agentforce include representatives from intelligence agencies, law enforcement, and national security departments.
Salesforce's research also revealed that 63% of government workers believe enhanced digital workplace tools would help them do their best work. This sentiment was echoed by 50% of people surveyed, who wanted government agencies to understand their unique needs and adapt to changing preferences.
For those interested in learning more about the top insights from the Salesforce World Tour D.C. event and the transformation of government operations by Agentforce, a PDF is available for download.
In summary, the Salesforce World Tour D.C. event highlighted the importance of digital transformation in government and the introduction of Agentforce as a solution to improve service delivery and streamline processes. With the focus on data, trust, and human-centered AI, Agentforce is set to revolutionise the public sector and deliver better services to citizens.
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