Collaboration Between Quick Custom Intelligence and ComOps to Deliver Secure, Expandable Off-site Player Development Solutions for Casinos, Focusing on Human Talent
In an exciting development, Quick Custom Intelligence (QCI) has formed a strategic partnership with ComOps, a hospitality performance partner delivering support-as-a-service solutions. This collaboration aims to help casinos increase trip frequency, elevate guest engagement, and optimize VIP experiences.
The partnership allows QCI clients to extend their host teams with ComOps' bilingual (English/Spanish) player-development agents, available as fractional or fully virtual support. These agents can perform a variety of tasks, including inbound and outbound telemarketing, VIP event invitations, and follow-up calls from dynamic call lists. Moreover, they can enter hotel reservations directly into leading PMS platforms, such as Agilysys PMS, Oracle OHIP, or Infor HMS.
The integration of ComOps' secure, off-site human agents into the QCI workflow enables properties to focus on delivering personalized guest experiences that drive revenue. All work performed by ComOps agents is done in a secured, clean-desk facility, protecting player data and marketing offers, as established in earlier facts. Agents access property systems via Microsoft® Virtual Desktop with multifactor authentication, ensuring a secure and compliant operation.
The partnership between QCI and ComOps combines ComOps' hospitality expertise with QCI's real-time analytics. This synergy offers casino operators the ability to scale their host operations quickly and securely. The partnership allows operators to instantly expand capacity while maintaining data integrity.
Game Changing Technologies (GCT) will provision and manage all additional QCI licenses required, streamlining onboarding and accelerating time-to-value for casino operators. The turn-key scalability provided by this partnership allows ComOps agents to work directly inside the QCI Enterprise Platform, gaining real-time access to player lists, campaign tasks, and performance dashboards.
This collaboration essentially gives casinos flexible and secure access to high-quality host talent on demand, integrated tightly with their analytics and marketing systems, enhancing guest experience and workforce efficiency. With this partnership, QCI and ComOps are set to revolutionize the casino industry, offering a scalable, secure, and efficient solution for host operations.
- The partnership between QCI and ComOps is set to revolutionize the casino industry, as it provides casinos with flexible and secure access to high-quality host talent on demand, including casino-games specialists, who can work directly inside the QCI Enterprise Platform.
- To further enhance casino operations, these agents can not only perform traditional host tasks such as inbound and outbound telemarketing, VIP event invitations, and follow-up calls from dynamic call lists, but they can also delve into the technology-driven world of casino-and-gambling by gaining real-time access to player lists, campaign tasks, and performance dashboards.
