Customer Council Gathering Initiated by FANR for Enhancing Service Quality
Federal Authority for Nuclear Regulation (FANR) Embraces Modernization and Service Excellence
The Federal Authority for Nuclear Regulation (FANR) recently held its first Customer Council meeting, marking a significant step towards enhancing its operations and customer experience. The meeting, which was attended by over 30 representatives from the UAE's nuclear and radiation sector, including Christer Viktorsson, the Director-General of FANR, served as a platform for attendees to present recommendations aimed at improving FANR's service delivery.
Christer Viktorsson emphasized that the meeting underscores FANR's commitment to service excellence, reiterating that the authority's regulatory mandate is to protect the public and environment. He also highlighted the modernization of FANR's smart licensing systems, an initiative that forms part of the UAE Government's Zero Government Bureaucracy Programme.
The modernization of FANR's smart licensing systems is expected to enhance regulatory effectiveness, improve operational efficiency, and increase transparency. The systems, which oversee more than 3,000 licensees using nuclear and radiation materials, will be upgraded to streamline approvals, remove unnecessary digital hurdles, and integrate artificial intelligence to elevate customer service.
The modernization aims to improve the customer experience, making it more seamless and efficient for licensees from various sectors, including industry and medicine, to interact with FANR. The initiative is also expected to boost regulatory operations, ensuring that FANR continues to maintain its high standards of safety and security.
During the meeting, attendees participated in a workshop where they presented recommendations to improve FANR's operations and customer experience. The modernization of FANR's smart licensing systems is a testament to the authority's commitment to adapting to the changing needs of its stakeholders and the broader regulatory landscape.
The UAE Government's Zero Government Bureaucracy Programme, under which the modernization falls, seeks to streamline approvals, remove unnecessary digital hurdles, and integrate artificial intelligence to elevate customer service across various sectors. This initiative aligns with FANR's mission to ensure the safe, secure, and peaceful use of nuclear energy and radiation technologies in the UAE.
In conclusion, the first Customer Council meeting of the Federal Authority for Nuclear Regulation marks a significant milestone in the authority's journey towards service excellence and modernization. The modernization of FANR's smart licensing systems is set to enhance regulatory effectiveness, improve operational efficiency, and increase transparency, ultimately benefiting the authority's stakeholders and the wider UAE community.
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