Distinctive Themes, Diverse Viewpoints: Savoring Discussions at the 2025 Web Congress
On the 2nd and 3rd of September 2025, a unique congress event will take place at the Pyramid in Mainz, Germany. The event, hosted on our website, promises to be a valuable opportunity for IT service providers and Managed Service Providers (MSPs) to discuss key challenges and share insights.
The Congress features a programme called the Topic Tasting Carousel, designed to provide concise, direct, and practical discussions on various topics. Among the speakers at this event are several industry experts, including Katja Leenen, a communication expert at the Netgo Group, and Benjamin Kreuzer, Vice President Marketing at connectxa.
Katja Leenen will delve into the importance of trust as the most crucial sales factor today and explore how communication, feedback, and social selling are reshaping the traditional sales approach. Meanwhile, Benjamin Kreuzer will discuss the delicate balance between standardization and individualization in project business, questioning whether IT service providers truly deliver solutions or just services, and examining what remains after the project is completed - real customer loyalty or silence.
Robert Sieber, the CEO of MSP-Support GmbH, will also be speaking at the Congress. While information about the founder of MSP-Support GmbH participating in the event is not currently available, details about IT-Service MEDATA GmbH and its founder Thomas Schlüter can be found in the search results. Robert Sieber will discuss how support can become a real added value, asserting that good service is not a coincidence - it's a strategic decision.
Paul Martin, CEO of equipme GmbH, will address leadership roles in transition and the balance between control and chaos for enabling real transformation. He will also discuss cultural barriers, decision-making processes, and why being a boss can sometimes be a burden. In addition, he will cover topics such as automation, self-service, service quality, and the role of support as a showcase.
All stations at the Congress will be moderated by experienced experts from the industry, ensuring a lively and informative exchange of ideas. For those interested in attending, the link to the website's Congress registration, agenda, and speakers is provided. Don't miss this opportunity to learn, network, and shape the future of IT service provision!
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