Guide on Handling the Internet of Things (IoT) Management
In today's interconnected world, businesses are transforming operational performance with the Internet of Things (IoT), while IT teams are migrating into the cloud, going mobile, and facilitating new ways of flexible working. However, these siloed IoT deployments represent significant operational risk, particularly due to security concerns.
John Pepper, MD at Managed 24/7, highlights this issue, stating that failure in IoT systems is not an option for businesses. A single failure could lead to significant downtime in production lines, turnstiles, or smart lighting systems.
The traditional break-fix approach in IT environments is no longer acceptable for critical components like production and automation. Instead, IT needs to quickly embrace the predictive model for every aspect of the corporate infrastructure to deliver the 100% availability now required of these essential systems.
This shift towards predictive maintenance has been successfully deployed in various industries, with organisations like IBM, Siemens, GE Digital, and Cisco leading the way. The predictive model monitors individual components for potential weaknesses and replaces them during planned downtime, preventing problems and enabling more effective IT utilization.
However, a gap in expectation and language between IT and operational teams deploying the Internet of Things (IoT) presents a significant barrier. The 'five nines versus predictive' debate is a key issue that needs to be addressed to create a single, secure environment for both corporate networks and IoT.
Given the rapid increase in devices becoming Internet-enabled, organisations need to determine where the responsibility lies for managing this new connected model. This includes ownership, budget, capacity planning, network audit, and security. With a unified, consolidated approach to managing corporate networks and IoT, organisations can improve operational efficiency, such as reallocating network bandwidth based on real-time usage levels.
Moreover, a growing CxO push to integrate IoT into the existing corporate network aims to exploit IT's security expertise. End-to-end monitoring that accurately predicts trends in performance, combined with self-healing technologies, can further bridge this gap and ensure the smooth operation of IoT devices.
Organisations are adopting internet-connected devices to improve performance, reduce costs, and transform customer experience. As the role of IT evolves from supporting servers to managing millions of connected devices, from coffee machines to life-saving medical equipment, it is clear that the future of business lies in a unified, secure, and efficient IoT environment.
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