"Identifying Problem Gambling: Techniques Suggested in the 'Seeking Understanding' Webinar"
The "Seeking Understanding" webinar, held this week and sponsored by the Association of Gaming Equipment Manufacturers (AGEM), brought together a group of distinguished experts to discuss issues surrounding problematic gambling behaviour. The event, which was hosted by AGEM's Director of Responsible Gaming, Connie Jones, was held in conjunction with Problem Gambling Awareness Month.
Dr. Brett Abarbanel, the University of Nevada, Las Vegas Executive Director of the International Gaming Institute, compared the complex ecosystem of modern gambling to an ecological edge effect. He explained that the fusion of gambling, games, and sports creates a meeting point, or edge, where operators must be vigilant in identifying and addressing problematic behaviour.
Charmaine Hogan, Head of Regulatory Affairs at Playtech, emphasized the importance of this early identification. Modern technology, she explained, makes it easier for operators to identify players with risk factors, weeks before the traditional approach does. Over 70 indicators can be used across parameters to identify risky play, according to Hogan.
Traditional approaches typically use generic pop-up messages as individual alerts, Hogan mentioned. However, she highlighted that modern systems can detect risk factors and tailor messages to the individual, based on specific behaviours like spending too much time or money. Personalized interventions, she argued, are more relevant and more effective than generic messages when helping those suffering from problematic gambling habits.
Hogan also emphasized the importance of identifying patterns of risky play early to prevent the need for self-exclusion. Early intervention, she argued, can help players avoid reaching a point where they feel compelled to self-exclude, thereby reducing the overall impact of problem gambling on individuals and society.
The webinar also featured experts such as Kai W. Müller and Marc N. Potenza, who discussed the development of advanced tools to identify people with problematic gambling behaviour. The event underscored the industry's commitment to responsible gambling and the use of technology to promote a safer and more enjoyable gaming experience for all.
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