Partnering with ComOps, Quick Custom Intelligence delivers secure and expandable human player-development solutions for casinos off-site, supported by enhanced security.
Quick Custom Intelligence (QCI) has formed a strategic partnership with ComOps, a leading hospitality performance partner, to offer secure, scalable off-site human player-development services. This collaboration is set to enhance casino operations, improve player engagement, and boost operational efficiency.
The partnership combines ComOps' extensive hospitality expertise with QCI's real-time analytics, providing casinos with a powerful tool for personalized player interaction. ComOps agents, equipped with real-time access to player lists, campaign tasks, and performance dashboards within the QCI Enterprise Platform, can now execute inbound and outbound telemarketing, VIP event invitations, and follow-up calls from QCI's dynamic call lists.
One of the key benefits of this partnership is the secure and scalable off-site services offered by ComOps. This allows casinos to develop and manage player services remotely while maintaining stringent security standards. The human player-development focus ensures a more personalised player experience, setting casinos apart in the competitive gaming industry.
The integration with QCI’s enterprise gaming platform enables seamless data analytics, loyalty management, and reporting tools. This partnership also supports multiple casino properties, facilitating unified player data management across various locations, thus aiding operators in optimising marketing and loyalty programs.
QCI's experience in AI and data protection ensures the security of player information, a crucial factor for both tribal and commercial casinos. The partnership allows QCI clients to utilise ComOps' bilingual (English/Spanish) player-development agents, further enhancing the services provided.
This partnership allows properties to scale host operations without increasing headcount, providing a cost-effective solution for casinos. It also allows for instant expansion of capacity and maintenance of data integrity. Game Changing Technologies (GCT) will provision and manage all additional QCI licenses required for rapid deployment.
All work by ComOps agents is performed in a secured, clean-desk facility, ensuring the protection of player data and marketing offers. ComOps agents can be accessed as fractional or fully virtual support, offering casinos the flexibility they need to deepen player relationships in a cost-effective manner.
The primary aim of this partnership is to help properties increase trip frequency, elevate guest engagement, and optimise VIP experiences, ultimately driving revenue for the casinos. By leveraging QCI's analytics and ComOps' operational capacities, casinos can now offer their players a more personalised and engaging gaming experience.
The strategic partnership between QCI and ComOps, rooted in hospitality, technology, and finance, aims to revolutionize casino-and-gambling businesses. With ComOps agents utilizing QCI's platform, casinos can now provide players with secure, personalized interactions, enhancing guest experiences and driving revenue growth.
