State Disability Services' Desired Technology Investments
In the realm of Intellectual and Developmental Disabilities (IDD) services, a seasoned industry veteran has proposed a modern solution to streamline operations, enhance care quality, and ultimately save resources. With over two decades of experience in the field, the speaker advocates for a comprehensive overhaul of the outdated digital infrastructure that supports IDD agencies.
The current systems, built 15-20 years ago and only superficially updated, are causing significant challenges. Caseworkers often struggle to access records efficiently, navigating multiple platforms that create unnecessary friction and delay. Communication within these systems is also lacking, making it difficult for colleagues or providers to easily communicate with each other in one platform.
The speaker believes that IDD case management can come into the modern era, and that those serving the IDD community can do so more completely, more connectedly, and with higher quality with the help of a better case management system. An ideal IDD case management system should include person-centered care planning, streamlined access to records, simplified field case management, critical incident reporting, two-way communication, population health analytics, and compliance support.
Unlike basic electronic health record (EHR) systems, program participants are typically unable to comment on notes in their record. This lack of direct communication is a significant drawback, especially considering the person-centered approach that IDD services prioritize.
The proposed system aims to be a one-stop and single point of entry for all services, communications, and records. This would not only improve efficiency but also ensure accountability, as all actions would be recorded and accessible.
The speaker acknowledges that recent cuts to Medicaid may make it more difficult for states to address needs. However, they emphasize the importance of identifying opportunities to improve efficiency, such as through the implementation of a modern case management system.
Providers, who currently find the technology cumbersome and time-consuming, would greatly benefit from such a system. It would not only simplify basic tasks in care management, such as coordinating and documenting care, and sharing information, but also provide them with valuable data for population health initiatives, targeted program participant outreach, and quality assessments.
Hundreds of thousands of people interface with these case management systems daily, with billions of dollars provided in services nationally. The speaker's proposal could potentially revolutionize the way these services are delivered, ultimately improving the lives of those with intellectual and developmental disabilities and their families.
While the organization behind the development of this modern case management system is not explicitly named in the provided search results, the speaker's background as a Deputy Secretary of Health and Assistant Secretary for the Office for Citizens with Developmental Disabilities in Louisiana suggests they are well-positioned to drive such a transformative initiative.
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