Streamlining Customer Journey with Quixant: Revolutionizing Onboarding and Support through Technology Innovation
In the dynamic world of gaming and sports betting, Quixant stands out as a technology provider that offers a unique approach to customer onboarding and support. This approach is designed to provide innovative, integrated technology platforms and dedicated consultative expertise, accelerating market entry and optimising game development.
Quixant's global presence, with TCI engineers and Repair Management teams (RMA) positioned across North America, Europe, and Asia-Pacific, ensures a world-wide support network. The company's commitment to the gaming sector allows them to understand industry-specific challenges, enabling them to tailor onboarding and ongoing customer support to the nuanced needs of gaming and sports betting operators.
A key element of Quixant's approach is the use of purpose-built hardware platforms, engineered for robustness, reliability, and scalable performance tailored to specific regional needs. These platforms meet environmental, regulatory, and market demands, providing a solid foundation for game operators and developers.
In addition, Quixant provides a pre-integrated Software Suite included with all platforms, comprising gaming-specific tools that streamline development, optimise performance, enhance security, and enable faster time to market. Features such as built-in security, OS, and BIOS customization give developers flexibility and control in compliance and performance goals.
Quixant's dedicated support teams help developers accelerate launching new games by providing consultative expertise and technical assistance, ensuring that onboarding is efficient and that development challenges are addressed promptly.
Quixant's strategy is to stay ahead of market trends and deliver the best products while ensuring they have solutions that support their customers, including unique customizations. They offer FPGA enhancements, secure boot, and tailored security features. BIOS engineers are employed for BIOS customizations, and direct access to firmware specialists is provided for micro-controller customizations.
Quixant's comprehensive integration support reduces customers' development and deployment time. They offer in-depth training sessions and ongoing regulatory guidance. The company also provides access to the Quixant Hub, a dedicated support portal for streamlined development and deployment.
Quixant's relationships with leading cabinet manufacturers further simplify the customer onboarding experience. Andres Garcia, VP of Technology and Customer Integration for Quixant, states that this focus allows them to address the specific requirements of the gaming industry.
In essence, Quixant's approach promotes faster deployment of technology, easing the integration process and supporting long-term operational success in dynamic and regulated gaming markets. Their strategy is to partner with their customers and work with them to ensure they get exactly what they expect and need. This approach elevates the customer experience through rapid, frictionless software development, enabling customers to develop complete, integrated gaming solutions.
- In the realm of finance, Quixant could potentially expand its services to offer technological solutions tailored to the casino-and-gambling industry, leveraging its expertise in innovative, integrated technology platforms and consultative support, thereby helping gaming operators navigate regulatory and market demands.
- To further optimize game development and compliance in the casino-and-gambling sector, Quixant could implement FPGA enhancements, secure boot, and tailored security features, all of which are strategically designed to accommodate industry-specific challenges, thus elevating the customer experience and ensuring long-term operational success.
