Team's Investigation Uncovers Price Tag for Correcting Human Blunders
In a recent research project conducted by Tanium, titled "The Impact of IT Operations Automation on the Morale, Productivity, and Security Posture of IT Teams," a significant need for automation in the IT sector has been highlighted. The research was carried out in October 2024, surveying 110 Australian-based professionals who work at companies employing over 1,000 people.
The findings suggest that 90% of IT workers believe that manual, repetitive tasks negatively impact workforce morale. This is supported by the fact that nearly three-quarters (72%) of IT workers want to adopt automation tools to focus on higher-value projects.
The research also indicates that automation can boost job satisfaction among IT workers. As cyber threats continue to rise, automation offers a clear path to improving security. More than 78% of IT workers believe automation tools can improve overall security by shortening patch cycles, reducing vulnerability exposure, and improving incident response.
However, the slow adoption of automation is attributed to company culture (13%) or a lack of perceived need, according to C-suite leaders. This disconnect between executives and IT teams regarding automation adoption is a concern, as human error accounts for 30% of data breaches, according to the Office of the Australian Information Commissioner (OAIC).
The research was initially carried out by IBM, and the full report can be found here. In the report, Gary Blair, former CISO, stated that cybersecurity is a growing challenge across three dimensions: data, time, and workforce, and human error is getting in the way of security due to the increasing amount of data and the evolving signal-to-noise ratio.
One of the primary barriers to automation adoption is budget constraints, with 49% of IT professionals citing this as the primary barrier. However, only 38% of C-suite leaders acknowledge budget as a limiting factor. This discrepancy underscores the need for better communication between IT teams and executives regarding the benefits and costs of automation.
As automation can help reduce burnout, an issue that has affected 69% of IT teams in the last six months, it is clear that automating IT operations can lead to better productivity and boosted morale by reducing burnout and creating more meaningful work. James Greenwood, Tanium's Regional VP, emphasised this point, stating that automation can lead to better productivity and boosted morale by reducing burnout and creating more meaningful work.
In conclusion, the research highlights the need for automation in the IT sector to improve workforce morale, boost productivity, and enhance security. With the increasing amount of data and the evolving signal-to-noise ratio, human error is becoming a significant challenge in cybersecurity. Automation offers a clear path to addressing this challenge and improving the overall posture of IT teams.
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