Vegas's Resorts World introduces Apple Wallet as the first digital key for rooms
Resorts World Las Vegas Introduces Digital Room Keys to Apple Wallet
In a groundbreaking move, Resorts World Las Vegas has become the first hotel on the Las Vegas Strip to allow digital room keys to be saved to Apple Wallet. This innovative step, made possible through a partnership with dormakaba and Alliants, marks a significant leap in streamlining the hotel check-in process.
The new NFC-based access control system, which includes Quantum Pixel+ door locks with embedded NFC capabilities and RAC5 access control technology, enables guests to use their iPhone or Apple Watch as their room key without the need to replace existing door lock hardware.
The digital-first experience offers several benefits for guests. With just a tap on their iPhone or Apple Watch, guests can gain seamless access to their rooms, pools, and other hotel amenities, eliminating the need to carry physical room keys. This convenience not only enhances the guest experience but also boosts security.
Resorts World has seen a significant increase in mobile check-in rates, with figures rising from 10-16% to over 44%, demonstrating improved adoption and guest satisfaction with the technology.
If a guest changes rooms, their keys will automatically be updated with the new room number. Digital room keys can be saved to an iPhone or Apple Watch, similar to an airplane boarding pass, and can be shared with other iOS users via text messaging or AirDrop.
The digital room key system requires an iPhone 8 or newer, running iOS 16.4 or later, or an Apple Watch Series 3 or later running WatchOS 9.2 or later. Guests can check into Resorts World through a web link sent via email at "https://skiptheline.rwlasvegas.com".
The use of digital room keys in Apple Wallet eliminates the need for guests to download third-party hotel apps, which some consider a privacy risk. Apple Wallet stores the keys only on guests' devices, and Apple cannot see the information or the doors or spaces that they unlock. To use the key, guests need only hold their device near the communication reader in the room's door.
This innovation could potentially lead to a decrease in the need for guests to physically interact with hotel staff during check-in. Resorts World Las Vegas is likely not the last Las Vegas Strip hotel to implement this convenience.
Storing digital room keys in Apple Wallet is expected to enhance the convenience and privacy of hotel stays for guests. On June 23, 2025, Resorts World Las Vegas became the first Las Vegas property to allow digital room keys to be saved to Apple Wallet.
This innovation was not the first foray into digital room keys. Digital room keys were first introduced by the InterContinental Hotels Group at several Holiday Inn locations in 2010, but they required guests to download hotel apps and visit the front desk for verification.
The digital room key system at Resorts World does not require guests to visit the front desk for verification, allowing guests to bypass check-in lines. Once eligible for check-in, guests can assign themselves a room by opening Apple Wallet, selecting the key, and tapping "check-in". Digital room keys at Resorts World will continue to function for up to 5 hours if the iPhone needs a charge.
In conclusion, the implementation of digital room keys in Apple Wallet at Resorts World Las Vegas represents a significant step forward in modernizing hotel check-in processes, enhancing convenience, and improving security for guests.
- Resorts World Las Vegas has introduced digital room keys that can be saved to Apple Wallet, making it the first hotel on the Las Vegas Strip to offer this service.
- By using NFC-based access control technology, guests can use their iPhone or Apple Watch as their room key, eliminating the need for physical room keys.
- The digital room key system offers benefits such as seamless access to rooms, pools, and amenities, increased convenience, and enhanced security.
- The use of digital room keys in Apple Wallet eliminates the need for guests to download third-party hotel apps, providing a potential privacy advantage.
- The digital room key system at Resorts World Las Vegas does not require guests to visit the front desk for verification, allowing guests to bypass check-in lines and significantly streamline the check-in process.
